INSTACLEAN – TERMS & CONDITIONS
1. Vehicle Preparation
Please remove child car seats, personal belongings and any valuables from your vehicle before your appointment. We are unable to refit child car seats, so these must be reinstalled by the vehicle owner or a suitably qualified person.
2. Payment
Payment is due upon completion of the valet unless agreed otherwise in advance. Payment must be received before the vehicle is handed back to the customer.
Payment may be made by cash or card.
3. Cancellations and Rescheduling
We require at least 24 hours' notice if you need to cancel or reschedule an appointment.
Cancellations made with less than 24 hours' notice will incur a charge of 25% of the booked service price.
If you are unable to attend your appointment or the vehicle is unavailable, please let us know as soon as possible.
We understand that unforeseen circumstances can arise, and we will always aim to be fair and reasonable.
Appointment reminders are automatically sent by text message one week before the appointment and again one day before the appointment.
4. Pricing
Prices displayed on our website are indicative and may vary depending on the size, condition and location of the vehicle, as well as the level of cleaning required.
Any additional charges or changes to the quoted price will be discussed and agreed with the customer before the additional work is carried out.
5. Deposits
A 25% deposit will be required for bookings over £100. Any deposit requirements will be confirmed at the time of booking.
If a booking is cancelled, any deposit retained will be limited to a reasonable amount reflecting applicable costs and losses, in accordance with our cancellation terms and applicable consumer law.
6. Access to Water and Electricity
Where required for the booked service, customers should ensure suitable access to an outside water tap and electricity supply, as agreed at the time of booking. We can supply the water required for the service, but we will always require access to electricity. We will provide our own extension leads.
Please let us know in advance if suitable access to electricity is unavailable so that we can discuss suitable arrangements.
7. Weather and Unforeseen Circumstances
As a mobile car-cleaning service, some appointments may need to be rescheduled due to severe weather, unsafe working conditions or circumstances beyond our control. We will notify customers as soon as reasonably possible and arrange an alternative appointment.
8. Vehicle Condition and Existing Damage
Please inform us of any existing damage, delicate finishes, paintwork concerns or other issues that may affect the cleaning process before work begins.
We will take reasonable care when carrying out all services. Nothing in these terms excludes or limits any liability or consumer rights that cannot legally be excluded or limited.
Engine Bays
Although absolute care is taken when cleaning engine bays, this service is carried out at the customer's own risk. We cannot accept responsibility for any damage, faults or engine management warning lights that may occur following or in connection with engine bay cleaning.
9. Complaints and Rectification Procedure
We always aim to complete every service to a high standard. Once the work has been completed, customers should inspect their vehicle and raise any concerns with us as soon as possible.
If a customer is not satisfied because an area has been missed or the service has not been completed as expected, please contact us within a reasonable time, providing details of the concern where possible. We will review the complaint fairly and do our best to rectify the issue by returning to complete or correct the relevant work, where reasonably practicable.
Complaints should be raised before the vehicle is used extensively or altered after the service, as this may make it difficult to assess the condition of the vehicle at the time the work was completed. Nothing in this procedure affects any statutory rights or remedies available to consumers.
10. Questions and Contact
If you have any questions about these terms, your booking or a complaint, please contact us at info@instacleancar.co.uk.
11. Photos and Video Content
We will always carry out a video walk-around of the vehicle before work begins to record any visible existing damage. A further video walk-around will be carried out after the service has been completed.
If we use photographs or video footage of your vehicle for social media or promotional purposes, your vehicle registration plates will be blanked out.